The Department of Quality Assurance (QA) at Shifa international Hospital Faisalabad focuses on hospital performance in quality services, customer (patient) satisfaction and continuous improvement. We make sure that the services being provided and developed are meeting our specific requirements and set targets. We have a patient feedback system to increase patients’ confidence and reliability to improve our work process and competence. Quality Assurance Department’s commitment is to upgrade the Hospital environment, safety, and health pertinent matters. We continue to serve the various clinical and non-clinical departments as a valuable hospital resource, as they are an essential part of our quality framework health care system. Quality department of Shifa international Hospital Faisalabad has skilled, qualified and experienced team because of which this hospital is ISO 9001:2015 certified and has regular license of PHC. The Department of Quality Assurance is involved in formulating and preparing Quality Principles and associated departmental documentations. Quality department is also supervising infection control program by promoting quality in all infection prevention and control activities. Our objective is to control infections by preventing transmission of infectious agents among patients, staff and visitors.